IT Manager

Key responsibilities

• Promote and deploy whenever as possible the group solutions. Contribute to the global projects, their evolutions, and continuous improvements by expressing local needs.
• Provide agility by deploying local solutions.
• Develop a technology roadmap for infrastructure & business applications teams linked with the global roadmap of the group and ensure the operational alignment.
• Be an IT ambassador, a vector of performance by launching the right initiatives to improve and optimize performance by responding to local needs.
• Support the methodologies, and processes of IT group (IT governance, LISP, GDPR, internal control policy) and local legislation.
• Integrate the cybersecurity into any local infrastructure and application at local level, and deploy awareness locally whenever as needed.
• Manage projects in conjunction with the business in charge and applying the project governance.
• Drive & guarantee success of docking projects of her/his zone, in close collaboration with the Group and the new subsidiary’s team.
• Ensure local application support with business proximity.
• Ensure user proximity support when needed.
• Monitor delivery service management and level of service of IT in the perimeter, by measuring KPIs, including CSAT ratings, in line with group standards.
• Drive infrastructure and operations service excellence in a matrixed global environment.
• Manage the local providers.
• Provide direction, guidance, and training for IT Staff (directly managed or not)
• Develop, manage, and track the IT department budget of the zone.
• Drive digitalization initiatives and projects throughout the SEA Zone.
• Maintain updated list of local hardware and software; Ensure timely disposal of assets, reconciliation with accounting dept. and ensure regular renewal of licenses.