int(10173)
Pune, India

Sr. Director – Solutions & Continuous Improvement

The client is one of the largest healthcare providers and not-for-profit health plans in the United States, serving over 12 million members across eight states and Washington, D.C. They have 200,000+ employees and physicians working for them.

Founded around 80 years ago, they operate as an integrated managed care consortium, combining healthcare coverage with medical services through their network of hospitals, medical offices, and clinics.

Please contact Shubhashish Das and email your cv directly in word format with Job ID: 12361 to HR-India@theedgepartnership.com.

Please note that due to the high number of applications only shortlisted candidates will be contacted. If you do not hear from us in the next 5 business days we regret to inform you that your application for this position was unsuccessful.

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Key responsibilities

  • The position will be integral to the senior leadership team, overseeing the Solutions and Business Excellence function. Primarily, this role will spearhead Business Transformation, RPA, and Operations Excellence. It will involve crafting and executing frameworks for QMS, advancing Automation, establishing the foundation for Process Excellence COE.
  • Additionally, the incumbent will lead the integration of technology into business operations, develop industry-tailored data mining mechanisms for continual value discovery, implement performance management systems based on benchmarking, and establish internal gold standards across various industry sectors.

Role requirements

  • Bachelor’s degree in Business Administration, Finance, Accounting, or Engineering.
  • Approximately 12 years of experience in IT solutions and business excellence, including nearly 8 years in leadership roles, with 4 years at the senior leadership level.
  • Proficiency in implementing and maintaining Quality standards, particularly ISO 9001 & 14001 standards.
  • Skill in delivering Business Transformation through Lean Six Sigma methodologies.
  • Demonstrated ability to manage Quality SLAs, Customer Satisfaction Index, and complaint management using VOC, VOM, VOT, and VOIP.
  • Experience in leading business continuity planning and implementing BCM strategy for organizations.
  • Familiarity with supporting the higher-ups and a strong understanding of delivery models.
  • Competence in handling Sales support and solutioning, as well as Continuous Improvement (CI) methodologies.
  • Experience managing multiple transformation projects/programs with large portfolios.
  • An MBA/CPA or advanced degree.
  • Possession of Black Belt or Master Black Belt certification.