Pune, India

Head of Contact Center

Our client is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The ideal leader will be leading a large team of professionals along with day-to-day servicing channels such as Chat, Chat Bot, and allied technology.

Please contact Muhammed Abraar or email your cv directly in word format with job reference number Job-12414 to Tech-India@theedgepartnership.com

Please note that due to the high number of applications only shortlisted candidates will be contacted. If you do not hear from us in the next 5 business days, we regret to inform you that your application for this position was unsuccessful.

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Key responsibilities

To evaluate and review emerging system engineering methods, tools, and standards.
To manage the platforms establishment and ensuring quality, governance & adherence to all policies.
Effective stakeholder management to work with all levels of the organization and managing internal customers along with mentoring and managing team members.

Role requirements

16+ years of experience with a technology background along with strong working experience and knowledge of establishing customer care platforms, DevOps, and onboarding optimization.
Good experience into technical operations along with knowledge in all aspects of the communication operations.
Experience of managing large teams along with maintaining effective working relationships with stakeholders.

Pune, India

Head of Contact Center

Key responsibilities

Role requirements

Apply for this Job

Head of Contact Center

Pune, India

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