IT Support / Network IT

Key responsibilities

• Complete detailed reports listing requests for technical assistance, steps taken to resolve them, and the specific dates / individuals involved.
• Act as the initial point of contact for all computer, system, internet and network related concerns from clients or other employees.
• Assist management in creating training materials pertaining to computer troubleshooting and usage.
• Organize and file documentation pertaining to warranties and instructional guides for all computer-related hardware.
• Maintain a working log detailing all required system updates, as well as the date of completion.
• Attend in-person / over a call with clients to analyze, troubleshoot and diagnose hardware problems.
• Resolve technical issues related to network interruptions.
• Actively update, maintain and monitor all aspects of computer networks.
• Coming up with new ideas or strategies for better use of bandwidth across the network.
• Coordinate with computer hardware issuing vendors.
• Accept constructive criticism and customer feedback regarding their experience with software or IT services and improve upon the services.