Business Process Manager

Key responsibilities

• Project Leadership: Manage and lead transformation projects aimed at streamlining business processes, enhancing operational efficiency, and fostering innovation within the organization.
• Process Optimisation: Apply business process engineering methodologies to analyse, redesign, and optimize key processes across various departments, including KYC, Payment Operations, Risk Management, and Reporting.
• Stakeholder Collaboration: Work closely with stakeholders to identify process gaps, initiate projects, and collaborate with product development and engineering teams for successful implementation.
• Change Management: Implement change management strategies to support the adoption of new processes, technologies, and digital solutions within the organization.
• Technology Integration: Partner with IT teams to leverage technology solutions and automation tools, supporting process improvement initiatives and digital transformation efforts.
• Resource Management: Assist various departments with resource capacity planning to ensure optimal utilization of human resources and alignment with strategic objectives.
• Digitization & Automation: Identify opportunities for digitization and automation to enhance operational efficiency, improve customer experience, and achieve cost savings.
• Performance Tracking: Monitor and report on project performance metrics, including KPIs, ROI, and other key success indicators, to evaluate the effectiveness of transformation initiatives.
• Industry Trends: Collaborate with product and solution teams, staying current with industry trends, best practices, and emerging technologies in banking, finance, and digital transformation to drive continuous improvement and innovation