int(11196)
Hong Kong, Hong Kong

Field Service Team Lead (Medical Devices)

Our client is a global medical company actively hiring a seasoned team leader for the field service team.

Please email your cv directly in word format with job reference no. JOB-13512 to commerce-hk@theedgepartnership.com

Please note that due to the high number of applications only shortlisted candidates will be contacted. If you do not hear from us in the next 5 business days we regret to inform you that your application for this position was unsuccessful.

 

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Key responsibilities

  • Lead the field service team, to monitor daily operation and to ensure all workflow execution are up to standard and in line with departmental strategies and objectives
  • Work closely with the business team to provide pre-sales demonstrations to customers
  • Provide high quality installation services, corrective maintenance, trouble shooting and preventive maintenance services for medical equipment / devices on-site
  • Keep closely relationship with clients and provide technical support, and conduct routine scheduled servicing (both preventative and reactive)
  • Conduct after-sales service for products operation briefings and demonstrations to customers
  • Comply with safety standards and legal regulations, as well as the company’s guidelines and procedures

Role requirements

  • BSc in Biomedical/Electrical/Mechanical Engineering/ Biotechnology, or any related disciplines
  • 5~8 years of team leading, field support and E&M installation experience in medical device industry
  • Experience in machinery / equipment is a plus
  • Holder of Electrical Hong Kong Registered Electrical Worker (REW) Grade A would be an advantage
  • Excellent communication, leadership and interpersonal skills
  • Objective-oriented, driven, passionate, collaborative and independent
  • Good Proficiency in English and Chinese (both in spoken & written)
  • Basic computer knowledge such as IP address, firewall & anti-virus setting
  • Proficient in MS office applications, i.e., Microsoft Word, Excel, PowerPoint, Outlook