Quality Manager

Key responsibilities

• Quality Management System (QMS): Developing, implementing, and maintaining a QMS that aligns with industry standards (such as ISO 9001) and company objectives.
• Auditing: Conducting internal and external audits to assess compliance with quality standards and identifying areas for improvement.
• Process Improvement: Leading initiatives to improve processes, reduce waste, and increase efficiency while maintaining quality standards.
• Compliance: Ensuring that products and services comply with regulations and standards, including those related to safety, environmental, and legal requirements.
• Training and Development: Training staff on quality management principles, tools, and best practices to foster a culture of quality within the organization.
• Data Analysis: Analysing quality data and metrics to identify trends, root causes of defects, and areas that need improvement.
• Supplier Quality Management: Ensuring that suppliers meet quality standards, often by performing supplier audits and fostering strong supplier relationships.
• Customer Satisfaction: Monitoring customer feedback and addressing any quality concerns or complaints to ensure high levels of customer satisfaction.
• Documentation: Managing all quality-related documentation, including procedures, work instructions, and inspection records.
• Leadership: Leading cross-functional teams in quality initiatives and communicating effectively with senior management, stakeholders, and other departments to align quality goals with business objectives.