Operations Director

Key responsibilities

• Strategic Leadership: Develop and execute operational strategies to enhance productivity, reduce costs, and support business growth.
• Team Management: Lead and mentor 4 core teams:
  • Logistics – Optimize inbound/outbound freight, carrier partnerships, and delivery performance.
  • Warehouse – Oversee inventory management, 3PL relationships, and warehouse automation initiatives.
  • Customer Service & Aftersales – Ensure exceptional post-purchase support, returns, and warranty processes.
  • Sales Administration – Streamline order processing, documentation, and cross-departmental coordination.
• Process Improvement: Implement KPIs, SOPs, and digital tools to standardize workflows.
• Stakeholder Collaboration: Partner with senior leadership, sales, and R&D to align operations with business objectives.
• Compliance & Risk Management: Ensure adherence to local/international regulations (e.g., trade, safety).