int(12152)
Hong Kong, Hong Kong

Operations Director

A leading consumer electronics company is seeking an Ops Director to oversee end-to-end operations ie. logistics, warehousing, CS and sales admin.

Please email your cv directly in word format with job reference no. JOB-14919 to commerce-hk@theedgepartnership.com

Please note that due to the high number of applications only shortlisted candidates will be contacted. If you do not hear from us in the next 5 business days we regret to inform you that your application for this position was unsuccessful.

Apply for this Job

Key responsibilities

  • Strategic Leadership: Develop and execute operational strategies to enhance productivity, reduce costs, and support business growth.
  • Team Management: Lead and mentor 4 core teams:
    • Logistics – Optimize inbound/outbound freight, carrier partnerships, and delivery performance.
    • Warehouse – Oversee inventory management, 3PL relationships, and warehouse automation initiatives.
    • Customer Service & Aftersales – Ensure exceptional post-purchase support, returns, and warranty processes.
    • Sales Administration – Streamline order processing, documentation, and cross-departmental coordination.
  • Process Improvement: Implement KPIs, SOPs, and digital tools to standardize workflows.
  • Stakeholder Collaboration: Partner with senior leadership, sales, and R&D to align operations with business objectives.
  • Compliance & Risk Management: Ensure adherence to local/international regulations (e.g., trade, safety).

Role requirements

  • Degree in related discipline.
  • 10+ years in operations leadership, preferably in consumer electronics, retail, or manufacturing.
  • Proven success managing logistics, warehousing, and customer service teams at scale.
  • Strong analytical skills with expertise in supply chain optimization and cost reduction.