We are seeking a skilled Salesforce Consultant to lead the design, implementation, and optimization of Salesforce solutions for our clients. The ideal candidate will have a strong understanding of Salesforce best practices, business analysis, and stakeholder engagement, with the ability to translate business needs into technical solutions.
Please contact Nabila Huda and email your CV directly in word format with Job ID: 14863 to nabila_h@theedgepartnership.com
Please note that due to the high number of applications only shortlisted candidates will be contacted. If you do not hear from us in the next 5 business days, we regret to inform you that your application for this position was unsuccessful.
Prepare proposals, estimates and application functional design.
Project Management
Internal Business Process Owner
Lead Business Requirement study
Customize Salesforce fields, page layouts, record types, searching, list views, queues, reports, and dashboards.
Maintain overall system configuration, change control, and enhancements.
Manage the instance with a view to ensure data integrity, security and perform basic audits.
Assist in developing and maintaining documentation on processes, policies, application configuration, and help related materials.
Manage day-to-day support request (user creation, user modification, report and dashboard creation and modification)
Manage operational requests and troubleshoot issues, working with diverse user groups and potentially with business leaders.
Manage mass imports and exports of data.
Assist in conducting training of business owners for new features and help with roll-out.
4-5 years of previous experience as a Salesforce Administrator in a large company, ideally with a multi-national user / business base.
Salesforce knowledge at Salesforce Certified Administrator and/or Certified Platform App Builder level.
Very good understanding of Salesforce Service Cloud and Sales Cloud.
Experience with Lightning component framework.
Experience in Omnichannel and Live Agent (CTI integrations experience is a plus)
Ideally experience with Lightning Knowledge Base configuration and Social Studio integration with Salesforce.
At least a basic understanding of Salesforce coding (APEX, JavaScript etc.) and integration options.
Proficiency with data manipulation tools and uploading techniques (Data Loader, Visual Studio, Excel, Plug-Ins). Ability to troubleshoot system, process and data issues.
Openness to discussions, team-oriented, with a hands-on attitude.
Ability to communicate clearly with colleagues based in other locations as well as with business stakeholders on the ground.
Good understanding of business processes in a contact center environment.
Basic knowledge of agile methodology / processes.
Drive to constantly improve Salesforce knowledge.
Added Advantage, Salesforce Consultant certification (Sales or Service)