Singapore, Singapore

Customer Experience (CX) Designer

We are looking for a Customer Experience (CX) Designer on a 1-year renewable contract to shape seamless, user-centred experiences across digital and physical touchpoints. You’ll go beyond workflow design — applying your UX skills in research, facilitation, and problem-solving to ensure every journey is intuitive, consistent, and meaningful.

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Key responsibilities

Map and improve end-to-end customer and employee journeys using service blueprints and workflow design.
Conduct user research, interviews, and co-creation workshops, translating insights into actionable design solutions.
Prototype, test, and refine experiences across channels.
Collaborate with cross-functional teams to deliver scalable, human-centred solutions.
Support teammates by sharing strengths and contributing to an all-rounded, collaborative design practice.

Role requirements

2+ years’ experience in CX, UX, or service design.
Proficiency with design and research tools (e.g., Figma, prototyping, workshop facilitation).
Strong UX skillset — able to break down complex processes into clear, simple journeys.
A people-oriented designer, comfortable working with stakeholders and end-users.
Team player with the adaptability to balance individual strengths with team support.

Singapore, Singapore

Customer Experience (CX) Designer

Key responsibilities

Role requirements

Apply for this Job

Customer Experience (CX) Designer

Singapore, Singapore

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