We are currently partnering with a growing international financial services firm who are looking to hire a Head of Client Services to oversee their Singapore team.
The Head of Client Services holds overall responsibility for the Client Services and Loan Administration function within the Singapore office. This is a technical leadership role focused on the end-to-end operational management of institutional debt transactions. The position ensures high-quality service delivery through the accurate execution of loan lifecycles, precise document interpretation, and robust operational controls.
The successful candidate will act as a senior leader within the Asia business, contributing to regional strategy, process re-engineering, and the scaling of the Singapore operations.
Please contact Michael Durkin – email your cv directly in word format with job reference no. JOB-16410 to michaeldurkin@theedgepartnership.com
Please note that due to the high number of applications only shortlisted candidates will be contacted. If you do not hear from us in the next 5 business days we regret to inform you that your application for this position was unsuccessful.
EA License: 16S8131
Recruiter License: R2090716
michaeldurkin@theedgepartnership.com
Key responsibilities
Operational Oversight & Loan Administration
- Manage the delivery of core loan agency activities, including drawdowns, rollovers, rate fixes, pre-payments, and maturities.
- Oversee the accuracy of data entry and maintenance within the loan administration platform.
- Ensure the timely generation and distribution of notices to Borrowers and Lenders.
- Supervise funds flow management and the arrangement of payments via online banking platforms.
- Validate complex calculations, including principal repayments, interest, commitment fees, PIK, and non-pro rata events.
Technical Leadership & Risk Management
- Interpret and translate credit and security documentation into operational workflows.
- Serve as the senior escalation point for complex technical issues or sensitive client matters.
- Maintain rigorous controls surrounding SSIs, call-back procedures, and account reconciliations.
- Ensure all activities comply with internal operating procedures, regulatory requirements, and AML/fraud due diligence standards.
Team Management & Strategy
- Lead and mentor the Client Services team and wider function.
- Collaborate with Transaction Management to facilitate the smooth onboarding of new mandates.
- Identify and implement process improvements and system enhancements to increase scalability and efficiency.
- Support senior management in maintaining key client relationships and representing the function at industry events.
Role requirements
- Extensive senior-level experience within Loan Operations, Agency Administration, or a related middle-office function in Financial Services.
- A strong technical understanding of the institutional debt market lifecycle.
- Proven ability to read, interpret, and operationalize complex loan documentation.
- Direct experience managing teams responsible for high-volume, complex transaction processing.
- Proficiency in loan administration systems (e.g.. LoanIQ, Solvas) and institutional banking portals.
- Demonstrated track record in change management and operational process improvement.