Senior Account Director

Key responsibilities

• Manage all aspects of the client business providing superior customer service while maximizing business opportunities
• Be the primary person in charge between client and creative team
• Mentor the ¾ brand executives/managers to lead the designated client accounts
• Help lead a servicing team that works with copy writers, community managers and designers.
• Capable of managing the portfolios of a variety of our clients from various industries
• To take lead on the strategy discussion with clients and creative team, working with strategist where needed
• To ensure the client’s brand marketing strategy is carried out in all the communication platforms
• Analyse and measure a set of KPIs that are structured to meet the client’s needs based on an agreed strategy
• Proactively keep abreast of industry trends and share knowledge with team
• Establish and grow a strong relationship with client through a demonstration of industry knowledge and ability to address client’s business challenges
• Manage multi-disciplinary team ensuring all team members are delegated work appropriate for their level and experience and that the team remains challenged and engaged
• Ensure all deliverables as per contract are delivered to clients
• Highlight any problem areas for seniors to step in before these become crises
• Co-responsible for meeting business KPI’s and company’s revenues