Chennai, India

Service Delivery lead for Employee Management

Our client is the world’s leading Corporate investment banking company looking for a Vice President Human Resources Operations and Shared Services (Service Delivery lead for Employee Management).

Please contact Chetna Gandhi or email your cv directly in word format to HR-India@theedgepartnership.com

Please note that due to the high number of applications only shortlisted candidates will be contacted. If you do not hear from us in the next 5 business days, we regret to inform you that your application for this position was unsuccessful.

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Key responsibilities

Driving service delivery for Employee Data Management and Organization/Position management operations.
Delivering and executing the processes for the service line, working in partnership with the Regional Lead to manage the teams globally.
Resolve escalated issues in regard to complex queries and/or requests for exceptions to standard process and service delivery issues.
Work with the regional team leads for the service line to drive common global processes.
Ensuring appropriate governance and documentation is in place and maintained to manage delivery of the service effectively.
Accountable for following agreed Governance processes for process changes.
Partner collaboratively with Service Management Lead to ensure services committed to delivering through the HR Operations Service Catalogue are delivered.
Responsible for providing Global Process reporting.

Role requirements

Stakeholder Management and Leadership Skills
Decision-making and Problem-Solving Skills
Risk and Control Objective Skills
Bachelor’s Degree or Equivalent
Extensive experience with managing HR delivery teams
Demonstrable experience with managing stringent performance requirements.
Demonstrable experience with continuous improvement / LEAN
Experience with working with globally diverse teams.
Excellent communication skills.
Experience with structured process mapping using Blue works or other BPM tools.
Experience with multiple contact channels such as Voice, Email, Chat, Portal etc.
Exposure to HR tools and technology – SAP, Success Factors, Case management and workflow tools, interactive portals, HR analytics tools etc.

Chennai, India

Service Delivery lead for Employee Management

Key responsibilities

Role requirements

Apply for this Job

Service Delivery lead for Employee Management

Chennai, India

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