int(6711)
Pune, India

AVP- Quality Management- Banking

Our client is global MNC who are managing processes across industries. They are hiring for AVP- Quality Management for banking process.

Please contact Manju Maurya or email your cv directly in word format with job reference number: JO0000005460 to banking-India@theedgepartnership.com.

  

Please note that due to the high number of applications only shortlisted candidates will be contacted. If you do not hear from us in the next 5 business days we regret to inform you that your application for this position was unsuccessful.

 

 

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Key responsibilities

  • Maintain the quality standards for all transactions for a global banking client.
  • Maintain quality management standards and improve quality framework
  • Set up and update processes to meet client’s expectation.
  • Driving continuous improvement projects across the process.
  • Up to date with latest developments in process improvement and train the team.
  • Lead and manage transaction quality team.

Role requirements

  • 12+ years of relevant experience working in BPO/financial services with strong understanding of global banking processes.
  • Experience in leading quality and training teams for banking transaction quality.
  • Strong stakeholder management, problem solving and multi tasking skills.
  • Six Sigma Certification will be a plus.