IT Support Engineer

Key responsibilities

• Involved in application support, providing technical support to teams within the organization, and to external clients when required.
• Oversee the installation and maintenance of software applications in order to streamline business operations
• Performing analyses on software application functionality and suggesting improvements.
• Managing code migration across environments to ensure continued and synchronized functionality.
• Documenting processes and monitoring application performance metrics.
• You will perform helpdesk operations such as responding to queries via chat, email, or phone.
• Writing, editing, and revising training manuals for new and updated software and hardware.
• Training other staff members on troubleshooting and diagnosing problems if required.
• Ensures that all devices and activations follow company’s policies and procedures.
• Manages, maintains, supports, troubleshoots, and optimizes the mobile cloud environment and its related mobile devices, and suggests adjustments and new system designs for future needs.
• Providing great customer service to both internal and external clients