Associate Director, Business and Client Services ( Capital Markets)

Key responsibilities

• Active management of the Business and Client Services teams to ensure optimum processing, quality of service and productivity are achieved.
• Ensure all daily processing, settlement & clearing tasks are completed in a timely and accurate manner while following established procedures and policies.
• Ensure all funding and liquidity tasks are completed, investigated, and resolved in a timely fashion.
• Preparation & completion of annual & semi-annual Performance Reviews.
• Conduct recruitment interviews and ensure new recruits have the desired technical skills and attitudes.
• Ensure all monthly/quarterly processes are completed as needed.
• Seek to mitigate and minimize risks inherent in the Business and Client Services Department by following agreed processes.
• Assist with any preparation of Auditing either internally or externally.
• Assist with Projects focused within the team as well as any UAT testing.
• Look for key areas for improvement and development to ensure a more streamlined department.
• Have excellent communication with team members and encourage development and cross-training within the group to achieve a great team dynamic.
• Ensure Senior Management are notified as appropriate on any items that need escalation and review.
• Seek to improve productivity by positively challenging the status quo.
• Perform investigation across APAC Regulatory reporting.