Asia Retail Excellence Manager

Key responsibilities

• Work closely with Regional HQ, Stores’ Supervisors and GM for setting up KPIs and Sales Target.
• Enhance all customers’ experience from regular, VIP to high valued client and build relationships.
• Ensure all boutiques’ service standards are consistence and align with HQ’s directions.
• Execute the global incentives/projects by coordinating with other departments.
• Liaise with internal teams and front-line supervisors to generate feedbacks and efficiency level after projects roll-out and work on implementation plans to report to HQ.
• Act as the adviser to all sales staff to evaluate their sales target achieving plan, performance review, one-on-one coaching, and personal development plan.
• Plan for Mystery Shopping standards, guidelines, and enhancement strategies.