Mumbai / Pune, India

Jira Service Desk Application Specialist

Our client is a global professional services firm having its Headquarters in New York that provides a range of risk management, insurance brokerage, consulting, and technology solutions to clients around the world. They are looking for a Jira Service Desk Application Specialist to join their Mumbai or Pune regional team.

Note: Looking for candidates who can join within 30days.

Please contact Sakshi Kedare or email your cv directly in word format to contracting-india@theedgepartnership.com.

Please note that due to the high number of applications only shortlisted candidates will be contacted. If you do not hear from us in the next 5 business days, we regret to inform you that your application for this position was unsuccessful.

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Key responsibilities

Collaborate with PMO and Stakeholders as SME on Jira Service Desk configuration, processes, best practices.
Implement, configure, and manage complex admin configuration elements including project workflows, screen schemes, fields scheme permission scheme, notification schemes, dashboards reports and key 3rd party add-ons.
Provide user account onboard, manage user groups.
User issues troubleshooting and support.
Diagnose general IT issues.
Manages app performance and availability within the agreed SLAs.
Manage the application version upgrades.
Install and configure 3rd party add-ons for Atlassian products.
Excellent communication
Must have good knowledge of JIRA workflow configuration.
Must have knowledge on anyone of JIRA Monitoring tool configuration. (E.g.: Datadog, Grafana, Splunk, etc.)
MSSQL proficiency to extract reports.
Improve JIRA security. Set access permissions for JIRA projects.
Work with JIRA filters, reporting, dashboards, in effective low cost JQL.
Research and utilize industry standard methods and techniques.

Role requirements

Bachelor’s degree in computer science or extensive experience in the related field.
At least 3+ years of experience with the configuration and administration of Atlassian Products such as JIRA, Jira Service Desk, Confluence (certification would be a plus).
Overall experience of 10+ years
Experience with using, installing, and configuring Atlassian Marketplace plugins.
(e.g., Email This Issue, Elements Connect, TimeToSLA, Script Runner (good to have), etc.)
Experience in using/extending REST/API Services, Java scripts and HTML; (Must have)
Experience with Microsoft Office Suite.
MSSQL proficiency
A desire to be a team player and strength for working in highly collaborative environments.
Customer Service mindset and passion for helping users solve problems.
Ability to work independently with minimal guidance in a dynamic, ever-changing environment.
Strong work ethic and ability to work with diverse teams across different time zones.
Demonstrate good interpersonal skills and communication in English, both written and spoken.
Jira Development experience
Understanding/ experience on how Jira works on open-source software.
(e.g., Dockers, Kubernetes, data dog) – good to have.

Mumbai / Pune, India

Jira Service Desk Application Specialist

Key responsibilities

Role requirements

Apply for this Job

Jira Service Desk Application Specialist

Mumbai / Pune, India

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