Gurgaon, India

Desktop Specialist

Our client is a global financial technology company having it headquarter in New York with 1000-5000 employees globally and is looking for a Desktop Specialist to join their Gurgaon regional team.

Note: Looking for candidates who can join within 30days.

Please contact Sakshi Kedare or email your cv directly in word format to contracting-india@theedgepartnership.com.

Please note that due to the high number of applications only shortlisted candidates will be contacted. If you do not hear from us in the next 5 business days, we regret to inform you that your application for this position was unsuccessful.

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Key responsibilities

Provide technical support and troubleshooting for desktop hardware, software, and peripherals, resolving issues in a timely manner.
Install, configure, and maintain desktop operating systems, applications, and software updates.
Monitor and manage desktop security measures, including antivirus software, patches, and system updates.
Collaborate with the IT team to develop and implement desktop policies, procedures, and best practices.
Assist with the planning and execution of desktop software deployments and upgrades.
Provide end-user training and support on desktop applications and systems.
Respond to user inquiries, providing technical assistance and guidance via phone, email, or in person.
Maintain accurate records of support requests, troubleshooting steps, and solutions in a ticketing system.
Collaborate with vendors and service providers to resolve technical issues and coordinate repairs.
Stay up to date with industry trends and advancements in desktop technologies, recommending improvements or enhancements to existing systems.

Role requirements

Bachelor’s degree in computer science, Information Technology, or a related field (preferred) OR equivalent work experience. Work experience of 5-7 years in similar skillset.
Proven experience as a Desktop Specialist or similar role.
Proficient in troubleshooting and resolving desktop hardware and software issues.
Strong knowledge of Windows and Mac operating systems, as well as desktop applications (Microsoft Office, Adobe Creative Suite, etc.).
Familiarity with desktop management tools and remote support technologies.
Solid understanding of networking concepts, TCP/IP, DNS, and DHCP.
Excellent problem-solving skills and attention to detail.
Strong customer service orientation and the ability to communicate technical information to non-technical users effectively.
Ability to prioritize and manage multiple tasks in a fast-paced environment.
Professional certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or similar certifications are a plus.

Gurgaon, India

Desktop Specialist

Key responsibilities

Role requirements

Apply for this Job

Desktop Specialist

Gurgaon, India

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