Our client is the world’s first B2B marketing-as-a-service (MaaS) firm, focused on providing end-to-end marketing expertise for established companies in the technology and professional services industries. They are currently searching for a Client Success Director to join their team.
Please contact Nabila Huda Roslan or email your CV directly in word format to MalaysiaCareers@theedgepartnership.com.
Please note that due to the high number of applications only shortlisted candidates will be contacted. If you do not hear from us in the next 5 business days we regret to inform you that your application for this position was unsuccessful.
MalaysiaCareers@theedgepartnership.com
Key responsibilities
This job is Client Success Director. You’ll nurture relationships with clients, provide superior marketing services, lead meetings, and manage a talented team. This job also offers personal and professional growth in a fun, collaborative environment while working with industry leaders for multimillion-dollar companies.
Challenges you’ll tackle:
- Responsible and accountable for the overall client success by nurturing the relationship with client stakeholders through effective communication and delivery of superior marketing services and results.
- Lead on the client governance meetings with the right mix of operational updates, alignment check-ins and exchange of ideas and advisory.
- Supports and contributes to the overall strategy of account growth and expansion.
- Act as the people manager of a team of talented and highly motivated resources, caring for their growth, wellbeing, and job satisfaction.
- Contribute as a member of the leadership team on company-wide initiatives.
Role requirements
- Bachelor’s degree in business marketing, Engineering, Computer Science, Mathematics or related field.
- Minimum 12 years of working experience in Marketing
- 3+ years of experience in program, change management, or project management within a fast-paced metrics driven environment.
- 3+ years of senior management experience that includes talent development and management.
- Prior experience in B2B software marketing is highly desirable.
- Self-starter, strong drive, bias for action and result-oriented with the ability to influence others at both peer and leader level.
- History of cross-functional partnership, teamwork, and willingness to roll up one’s sleeves to get the job done.
- Detail orientation with a demonstrated ability to self-motivate and follow-through on projects.
- Demonstrated ability to thrive in ambiguous environments.
- Strong communication skills: Impeccable written and oral communication credentials, and ability to translate data into information and storytelling that influences stakeholders and business strategy.