Business Monitoring Manager (Private Bank)

Key responsibilities

• Have over 7 years of banking experience, at least 4 years with a private bank
• Has a university degree in business/finance/accounting or equivalent
• Has hands on experience covering oversight & monitoring regarding front office business operations processes within private banking
• Investment Suitability: perform post-trade surveillance to ensure adherence to the Suitability framework
• Pricing & Fee Disclosures: ensure adherence to client pricing arrangements
• Independent Validation: review voice logs/emails/call reports to ensure adherence to relevant procedures for- Payments, Management of Dormant accounts, Handling of client data/bank statements, Management of accounts with suppression of physical mail
• Culture & Conduct: managing issues appropriately to ensure organisational values and desired employee behaviour
• Policies: Perform regular reviews to establish appropriate frameworks, policies, processes and systems
• Represent the Front Office in operational / regulatory initiatives or projects
• Manage Client Complaints, Operational Events and Audits
• Lead investigations for complaints and operational errors, perform root cause analysis and address gaps to ensure a stable operating environment.
• Coordinate with stakeholders on internal and external audits
• Provide training on the Suitability and Pricing frameworks
• Utilise effective and motivational people management & engagement skills to ensure adherence to processes and controls