Head Global Delivery System

Key responsibilities

• SNOP and Purchase Orders (PO): Take on from the SNOP meeting on sales and marketing numbers and oversee the entire purchase order (PO) fulfillment process, including order receipt, categorization, prioritization based on profitability, strategic customers, and geographies. Ensure all commitments of POS are met with, identify the gaps in a timely manner and follow up with Sales and Marketing teams.
• Tracking Production Details: Develop and implement a robust system to track the production details in terms of Plan vs Actual for API, PFI and Formulations. Do a detailed gap analysis of Plan vs Actual. Timely escalation to decision makers in case of any issues. Furnish time bound reports to US/EU/ROW on Plan vs Actual and the gaps thereof. Highlight whether these gaps can be filled soon or whether it leads to a loss of sales of the products.
• Participation in meetings for Delivery Schedules: Ensure that committed performance targets should be met with, timely escalation, actions, follow -up action for delivery.
• Delivery of Services: Resolve customer complaints, customer requirements, overall custodian of customer visits and audits of manufacturing facilities, interfacing with the respective plants for audit preparation in depth, follow up on customer queries, requirements, and audits till closure of any observations.
• Annual Sales Plan: Preparation of annual sales plan along with the Sales and Marketing teams, integrating the plan and ensuring that the capacities and the requirement have no clash.
• IT and Digital: Ensure better service to customers thru use of IT and Digital for:

1. SNOP
2. Presentation
3. Analysis