Chief Operating Officer – Technology & Strategy

Key responsibilities

• Drive operational excellence across the technology function, including productivity, cost optimization, and resource utilization.
• Define and implement KPIs, metrics, and governance frameworks to track and improve performance.
• Partner with the CIO to execute the India technology strategy and transformation roadmap.
• Build and manage strategic partnerships with vendors, fintechs, and external innovation ecosystems.
• Lead multi-site strategy including assessment, build, and scaling of new GCC locations.
• Develop and scale leadership capability, building a future-ready technology organisation.
• Collaborate with global stakeholders to align India’s operating model with enterprise priorities.