Head of Centre of Excellence

Key responsibilities

• Lead and oversee end-to-end CoE activities across Finance, Procurement, IT, and HR, managing multi-disciplinary teams and driving a high-performance, service-oriented culture.
• Partner with senior stakeholders to align shared services strategy with organisational goals, influencing business and operational decisions.
• Develop and execute transformation initiatives, including process standardisation, automation,digitalisation, and continuous improvement programs to enhance efficiency, scalability, and cost optimisation.
• Establish and monitor SLAs and KPIs to ensure service quality, operational accountability, and strong governance frameworks.
• Oversee full-spectrum finance operations, including AP/AR, GL, payroll, treasury, financial reporting, compliance, and internal controls.
• Drive procurement strategy, vendor selection, contract negotiations, supplier performance management, and risk mitigation.
• Govern IT operations, infrastructure, cybersecurity, and systems governance, ensuring technology enables operational effectiveness and business growth.
• Manage regional HR operations, including payroll, benefits, HRIS, and employee lifecycle processes, ensuring compliance with employment laws and regulatory requirements.