Head of Client Services (Asset Management)

Key responsibilities

• Lead the Institutional Client Services team in Singapore.
• Deliver best-in-class client service and client experience for institutional clients across traditional/alternative investments.
• Own day-to-day servicing oversight, including controls, reporting, and overall client communications.
• Participate in client calls/meetings for ongoing servicing; provide timely responses to client enquiries.
• Run regular investment pipeline meetings with clients across relevant asset classes.
• Coordinate production and delivery of client reporting and meeting materials with AMSG/AM and broader internal teams.
• Agree and manage service levels with internal stakeholders; maintain an issues/error log and hold regular quality meetings with support functions.
• Ensure adherence to regulatory and internal requirements; review client investment guidelines with investment and support teams and escalate issues to senior management when required.