int(12729)
Chennai, India

Head of HR Operations (Service Delivery)

Our client is a global financial services organization establishing a strategic Global Capability Center (GCC) in India. This role will lead to end-to-end HR Operations and Service Delivery across geographies, with a strong focus on scale, standardization, digitization, and compliance.

 

Please contact Chaitra Shetty or email your cv directly in word format to HR-India@theedgepartnership.com

 

Please note that due to the high number of applications only shortlisted candidates will be contacted. If you do not hear from us in the next 5 business days, we regret to inform you that your application for this position was unsuccessful.

 

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Key responsibilities

  • Own the HR Operations and Service Delivery strategy across markets.
  • Drive standardized, SLA-driven HR services with strong governance and controls.
  • Lead HR digital transformation leveraging HRIS, automation, and analytics.
  • Build and lead high-performing HR Operations teams.
  • Ensure regulatory compliance, audit readiness, and risk mitigation.
  • Manage budgets, vendors, and productivity optimization.

Role requirements

  • 15+ years of HR Operations experience, 5+ years in a senior leadership role within a GCC or shared services environment.
  • Strong expertise in HR service delivery, process excellence, and transformation.
  • Proven experience leading large, distributed teams.
  • Strategic, data-driven, and stakeholder-oriented leader.

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Head of HR Operations (Service Delivery)

Chennai, India

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