Head of Transition (Agile IT Transition Leaders from BFSI / GCCs / Service Providers)

Key responsibilities

• Support and develop the transition strategy agenda for the organization, enhancing and executing process transition methodologies and frameworks for broader business applications.
• Enable the organization by creating self-service toolkits and playbooks to facilitate independent change delivery.
• Communicate with various departments to understand business needs and refine transition methodologies, ensuring quality checks are in place for alignment and improvement.
• Leverage hands-on experience as a transition leader and subject matter expert to address business operations and agile IT processes, while adapting industry standards for effective transitions.
• Identify areas for improvement within the Process Excellence team and broader Transformation initiatives to enhance value.
• Implement efficient work transition management processes and establish audit frameworks for work movements.
• Drive efficiency and productivity while tracking the value of transition initiatives for stakeholders.
• Build governance practices to support service delivery and manage escalations.
• Develop a comprehensive understanding of the service value proposition to assist enterprise partners effectively.
• Exhibit leadership and commercial acumen, building relationships and influencing stakeholders.
• Stay informed about industry trends and market conditions to enhance client service.
• Uphold core values and ethical standards in decision-making, team leadership, and coaching for succession planning.
• Manage global stakeholders across varying levels of maturity, fostering collaboration and influence.
• Promote a culture of high performance, inclusivity, and continuous improvement for value optimization.
• Exhibit strong people management skills, leading a team of skilled professionals and fostering an environment of transparency and continuous learning.