int(11867)
Hong Kong, Hong Kong SAR, Hong Kong

Trading System Support Associate – Brokerage firm

Our client is a global brokerage firm, and are looking for a savvy candidate to join their Support team in Hong Kong.

The successful incumbent MUST have knowledge in trading systems AND come from brokerage firm(s) background.

Please contact Genia Matveeva at +852 2436 6107 or email your CV directly in word format to hkcareers@theedgeinasia.com

Please note that due to the high number of applications only shortlisted candidates will be contacted. If you do not hear from us in the next 5 business days, we regret to inform you that your application for this position was unsuccessful.

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Key responsibilities

  • Provide 1st/2nd line support for all Trading Platforms offered to both internal and external client base.
  • Assist in client onboarding.
  • Provide user and account administration to include limits adjustments upon Risk approval.
  • Handle manual ticket booking and manage Clients trades’ system outage cases.
  • Ensuring compliance with the company’s regulatory requirements under the SFC. Provide reporting and compliance support.
  • To escalate risk events immediately.
  • Liaise with IT department and the business to communicate changes.

Role requirements

  • Overall 2+ years of experience in Customer / Technical Support gained from a brokerage firm (MUST HAVE).
  • Knowledge in trading systems (i.e. Fidessa, TT, Stellar) – MUST HAVE at least one.
  • Experience in Global exchanges (i.e. Eurex, ICE, CME).
  • Experience working in a regulated environment and knowledge of the risk and compliance requirements associated with this.
  • Proficiency in written and spoken Cantonese and English.
  • Strong interpersonal skills. Proactive mindset and willingness to pick up issues.

Apply for this Job

Trading System Support Associate – Brokerage firm

Hong Kong, Hong Kong SAR, Hong Kong

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