Senior Commercial Education Manager

Key responsibilities

• Develop and implement structured training programs for Retail Associates (RAs), focusing on skill development, performance improvement, career growth, and onboarding.
• Establish and uphold high-performance, grooming, and behavioral standards to ensure brand consistency and retail excellence.
• Design and deliver training materials that empower RAs to achieve sales targets and enhance customer engagement.
• Collaborate with cross-functional teams, including Marketing, E-Commerce, and Retail, to align training initiatives with business goals and address productivity gaps.
• Develop educational content for live-streaming initiatives in collaboration with the E-Commerce and Marketing teams.
• Conduct on-the-job (OTJ) training at key stores and counters to refine selling techniques, address challenges, and assess RA performance.
• Organize RA meetings, conferences, and engagement programs to foster motivation and brand advocacy.
• Implement and manage a mystery shopper program to assess and improve service levels.
• Partner with the Retail team to assess and develop a strong talent pipeline for business growth.
• Maintain training materials, tools, and schedules while ensuring effective communication of training events.
• Spend 50% or more of the time in-store, engaging with RAs, coaching, and evaluating performance, particularly in the first year.
• Work closely with the Retail team to review store and individual RA productivity metrics (e.g., sales performance, IPT, APT) and implement improvement strategies.